Vendor Agreement

This Vendor Partnership Agreement ("Agreement") is entered into between Shopzawy ("Platform") and the vendor ("Vendor") for the purpose of establishing a commercial relationship for the sale of products through the Shopzawy marketplace.

Product Quality & Standards

• Maintain high-quality products that meet marketplace standards
• Provide accurate and detailed product descriptions
• Ensure all products comply with Egyptian laws and regulations
• Upload clear, professional product images

Order Processing

• Process orders within 24 hours of receipt
• Ship products within 2-5 business days unless otherwise specified
• Provide accurate tracking information
• Maintain adequate inventory levels

Customer Service

• Respond to customer inquiries within 24 hours
• Handle returns and refunds according to platform policies
• Maintain a minimum 4.0-star rating
• Resolve customer complaints professionally

Marketplace Services

• Provide access to the vendor dashboard and tools
• Process customer payments securely
• Facilitate customer-vendor communication
• Offer marketing and promotional opportunities

Payment Processing

• Process vendor payments weekly every Thursday
• Provide detailed transaction reports
• Handle refunds and chargebacks according to policy
• Maintain secure payment infrastructure

Support Services

• Provide technical support for platform issues
• Offer vendor training and resources
• Maintain platform uptime and performance
• Provide analytics and reporting tools

Commission Structure

• Commission rates vary by product category (5-15%)
• Performance-based tier reductions available
• Commission calculated on final sale price after discounts
• No setup fees or monthly charges

Payment Terms

• Payments processed weekly on Thursdays
• Minimum payout threshold: EGP 100
• Bank transfer as primary payment method
• Currency: Egyptian Pounds (EGP)

Refunds & Returns

• Vendor responsible for return shipping costs
• Commission refunded for successful returns
• Platform handles refund processing
• Return window: 14 days from delivery

Vendor Content

• Vendor retains ownership of product content and images
• Vendor grants platform license to use content for marketplace purposes
• Vendor warrants ownership or rights to all uploaded content
• Platform may remove content that violates policies

Platform Rights

• Platform retains ownership of marketplace technology and branding
• Vendor cannot use platform trademarks without permission
• Platform data and analytics remain platform property
• Vendor cannot reverse engineer platform systems

Key Performance Indicators

• Order defect rate: Less than 1%
• Late shipment rate: Less than 4%
• Customer service response time: Within 24 hours
• Product return rate: Less than 5%

Performance Review

• Monthly performance evaluations
• Improvement plans for underperforming vendors
• Recognition for high-performing vendors
• Account suspension for serious violations

Termination by Vendor

• 30-day written notice required
• Complete pending orders before termination
• Final payment processed after all obligations met
• Remove all product listings

Termination by Platform

• Immediate termination for serious violations
• 30-day notice for performance issues
• Platform may suspend account pending investigation
• Vendor responsible for pending customer obligations

The platform's liability is limited to the commission fees paid by the vendor in the preceding 12 months. Neither party shall be liable for indirect, incidental, special, consequential, or punitive damages.

This agreement is governed by Egyptian law. Any disputes shall be resolved through binding arbitration in Cairo, Egypt, following the rules of the Cairo Regional Centre for International Commercial Arbitration.