Vendor Guidelines

Essential guidelines and best practices for successful selling on Shopzawy

Critical

Product Listings

Guidelines for creating effective product listings

Critical

Product Images

Image quality and presentation standards

High

Content Standards

Writing guidelines for descriptions and titles

High

Customer Communication

Best practices for customer service

Critical

Order Fulfillment

Shipping and delivery requirements

Critical

Quality Standards

Maintaining high product and service quality

Prohibited Items

The following items are strictly prohibited on our platform:

Counterfeit or replica products
Illegal drugs or substances
Weapons and ammunition
Adult content and materials
Stolen or unauthorized products
Hazardous materials
Live animals
Medical devices requiring prescription
Copyrighted materials without authorization
Expired or damaged products

Best Practices

Product Titles

Do's

  • Include brand name and key features
  • Use relevant keywords
  • Keep titles under 200 characters
  • Be descriptive and accurate

Don'ts

  • Use excessive capitalization
  • Include promotional text
  • Add irrelevant keywords
  • Use special characters unnecessarily

Product Images

Do's

  • Use high-resolution images (min 1000x1000px)
  • Show multiple angles and details
  • Use good lighting and white background
  • Include lifestyle or context images

Don'ts

  • Use blurry or low-quality images
  • Add watermarks or text overlays
  • Use stock photos for unique products
  • Show damaged or dirty products

Customer Service

Do's

  • Respond within 24 hours
  • Be professional and helpful
  • Provide detailed solutions
  • Follow up on resolutions

Don'ts

  • Ignore customer messages
  • Be rude or dismissive
  • Provide incomplete information
  • Ask customers to contact platform directly

Performance Standards

>4.0
Minimum Rating
<4%
Late Shipment Rate
24h
Response Time
<1%
Order Defect Rate

Guideline Violations

Failure to follow these guidelines may result in:

  • • Warning notifications
  • • Product listing removal
  • • Account restrictions
  • • Temporary or permanent suspension
  • • Loss of performance bonuses